FitCalo Support
If an AI estimate looks wrong, adjust the portion before saving or use manual logging. Food-photo analysis is an estimate, not a laboratory measurement.
How many AI scans can I use?
FitCalo Plus includes up to six AI analyses per day. Meal-photo scans and nutrition-label scans share the same limit. Barcode lookup, food search, manual entries and saved-meal re-logging remain available without consuming an AI analysis.
How does the seven-day free trial work?
Eligible users can start the introductory free trial through Apple. After the trial, FitCalo Plus renews monthly at the App Store price shown before purchase unless you cancel. Apple determines introductory-offer eligibility.
How do I restore a subscription?
Open FitCalo → Profile → FitCalo Plus → Restore Purchases. Make sure the device is signed in to the Apple ID that originally subscribed.
How do I cancel?
Open iPhone Settings → your Apple ID → Subscriptions → FitCalo, or use the Manage Subscription button inside FitCalo when available. Deleting the app does not cancel a subscription.
The camera or barcode scanner does not work.
Check iPhone Settings → FitCalo and allow Camera access. For meal photos, you can also choose an existing photo from your library.
How do I delete my FitCalo data?
Open Profile → Delete local FitCalo data. This clears FitCalo meals, profile, weight, water and settings stored on that device. It does not cancel a subscription.
Why can the calories be different from the real meal?
A photo cannot reliably reveal exact weight, oils, sauces, hidden ingredients or preparation methods. FitCalo shows an estimate and lets you adjust portions. When accuracy is important, use a nutrition label or known measured values.